Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Free local delivery isn't available for orders at the moment

In-store pickup

Our in-store pickup hours are TBA on weekdays and TBA on weekends . Please have your order confirmation email with you when you come.

International Shipping

We do not offer international shipping . Australia only - Sorry

Shipping option	Estimated delivery time	Price
Express (depending on weight)	1 to 4 business days	$15/$25
Standard (depending on weight)	2 to 8business days	$10/$20
Bulk over $220	2 to 8 business days	Free

Gamers Village is not responsible for delivery estimations as they are subject to Australia Post regulations.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at admin@gamers-village.com.au with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after purchase, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs and transaction fees for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at admin@gamers-village.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at admin@gamers-village.com.au.